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QuestionActionsWho is Responsible?
HOW DO I APPLY TO DISABLED PERSONS HOUSING SERVICE (FIFE)? 

Submit a Disabled Persons Housing Register Form:  from website www.dphsfife.org.uk and emailing or posting it.  If you do not have internet access you can give us a phone and we will arrange to post one out to you. 

You can do this yourself.

Another agency can refer you by completing the form with you – or they can use Fife Online Referral Tracking System FORT

 
WHAT HAPPENS WHEN DPHS(FIFE) RECEIVES MY FORM?

Your details are entered on to the Disabled Persons Housing Register so your details will show up on any match. Your case is now “active” which means it is accepted and we will be working on it. 

Within 14 days you will receive an acknowledgement letter indicating when a worker will be in touch

Entered by Admin Resource Officer

   

Sent by Admin Resource Officer

 
WHAT NOW?Our Housing Advisor will contact you within the time stipulated on your acknowledgement letter to provide housing information and advice based on your request.  Full housing options advice will be offered either by phone or in person and this will cover all sorts of solutions – social rented housing (local authority and housing associations), private renting, ownership options, adaptations, additional support, etc.  This is usually within 14 days but when a Waiting List is in operation it may be 28 days.  Cases are dealt with in order of priority:  homeless; hospital discharge; children.  Your case is “active”. 

Housing Advisor

Co-ordinator

(staff are trained to HomePoint Level 2 for National Housing Information and Advice)

  
WHAT NEXT?It may be that you do not require any further assistance if all actions have been taken (e.g. all of your housing applications are already in place).  However if there are any further actions – assistance with additional forms; a request for social work support; referrals for additional advice, etc then DPHS will advise.  At this point your case is still considered “Active”.    

Housing Advisor

Co-ordinator

(staff are trained to HomePoint Level 2 for Housing Information and Advice)

 

For support package: Social Work and/or Support Agencies

  
QuestionActionsWho is Responsible?
WHAT IF SOMEONE ELSE IS SUPPORTING ME AND I WANT THEM TO HELP ME TOO?

DPHS(Fife) welcomes partnership working where this can help you.  Just let us know the names and contact details of anyone who is currently supporting you e.g. social worker; housing support worker; advocacy worker, and with your permission we can all work together to get things done.

  

DPHS staff

Any other agencies working on your behalf

You – you need to tell us and sign the declaration on your form to allow us to share information

  
WHAT NOW?

Once you have received all appropriate housing information and advice your case will be called “complete” and this means there are no further actions to be taken at this time.  You will receive a letter to tell you this.

Housing Advisor

Admin Resource Officer

    
WHAT IF I AM STILL IN HOUSING NEED?

DPHS does not have houses and does not decide on who gets a rented house.  However, we may keep your case on the register if you have particular need which is not currently being met – this is because we can advise you at a later date if a new development is being built so you can change your areas of choice if necessary.  You may be eligible for referral to a specific needs housing procurement team at Fife Council if your needs cannot be met by general stock – in this case DPHS will close your case and hand over the referral to the local authority.

 

Housing Advisor

Co-ordinator

Admin Resource Officer

    

Fife Council Specific Need Housing Procurement Team

     
WILL YOU STILL BE IN TOUCH? 

It may be that there is nothing else DPHS can offer in which case your case will be “closed”.  If your case is “complete” and still on the database we will be in touch every 2 – 3 months to find out if anything has changed or if you need to update your applications in any way.  For example sometimes we may suggest altering your application in some way to make it more realistic– for example size of property; areas of choice. 

Review calls will be made by either:

Admin Resource Officer

Housing Advisor

Co-ordinator

    
QuestionActionsWho Is Responsible?
HOW DO YOU DECIDE THIS?  DPHS(F) has a Customer Care Sub Group who anonymously audit cases to ensure that our service is operating fairly and offering a fair service to all.  Decisions will be made on closure of cases where it is appropriate that another service supports the customer or where there is nothing further DPHS(F) can offer.  This means that our limited resources are best used.                                                                                                                                 

Customer Care Sub Group consists of up to 4 Board members and 2 staff members who discuss practical matters concerning the standard of our work.  They also anonymously audit cases.

   
WHAT HAPPENS IF YOU CLOSE MY CASE?

This only means that there is nothing else DPHS can offer or that another service can offer you a more appropriate service now.   Your housing applications, etc will still be in place.  It will be your responsibility to keep those applications up to date.

Once your case is closed it is your responsibility to answer any requests from housing providers and to update them with any changes to your circumstances.

 
WHAT IF I’M NOT HAPPY?

The DPHS(F) has a Complaints Policy which advises you how to take a complaint forwards.  You can ask to be sent a copy or you can download one from www.dphsfife.org.uk.  DPHS(F) has a commitment to continually monitoring and improving its service and works hard to ensure that you are aware of what DPHS(F) is able to do and what DPHS(F) is not able to do on your behalf.  We would prefer initially for you to try to resolve the matter with the service by speaking directly to us.  However, if you feel this is not possible then you should proceed with a formal complaint via the Complaints Policy procedures.  DPHS(F) will always take your concerns seriously and look to see how we can improve how we do things.

 

You may contact the DPHS(F) to ask to discuss your case if you are not happy with the way it is being dealt with.

 

Staff will initially discuss: 

Housing Advisor

&

Co-ordinator

  

DPHS Board of Directors (Complaints Policy)

   
CAN I APPLY AGAIN?

If your circumstances change and you need appropriate independent housing information and advice you may approach the service again with your up to date details.

 

You would get back in touch.

    
 

Date of Approval:  10/02/09DPHS(Fife) Equal Opportunities Policy
Date of Review:10/02/10   
 Declaration of Commitment to Equal Opportunities Disabled Persons Housing Service (Fife) [DPHS(F)] is committed to equality of opportunity.   As an organisation, we are aware that there is discrimination, victimisation and harassment in society.   As a housing information and advice service, working with people who are disabled either physically, with mental health problems or dementia, or learning disability, we are aware that positive action is necessary to combat barriers [JCM1] which may exist in accessing our service, and in equality of opportunity to both paid and unpaid employment. As an information and advice service provider, DPHS(F) will be proactive in making our service accessible to people with disability[JCM2] , regardless of race, creed, nationality, age, marital status, gender, disadvantage or sexual orientation. As an employer, DPHS(F) intends that employment opportunities both paid and unpaid should be equally available to all people regardless of race, creed, nationality, age, marital status, gender, disability, disadvantage or sexual orientation, unless there are special requirements or conditions which are justifiable in terms of the current legislation. Employment Legislation Disabled Persons Housing Service (Fife) recognises that in the area of employment policy it is bound by many pieces of legislation including:The Race Relations Act 1976 and the Sex Discrimination Acts of 1975 and 1986 which aim to promote equality of opportunity and to eliminate discrimination on the grounds of race, sex or marriage.The Equal Pay Act 1970 which entitles men and women to equal pay for equal work The Disability Discrimination Acts 1995 and 2005 - prohibits discrimination against disabled people in a range of circumstances, including in employment and occupation, education, transport, and the provision of goods, facilities and services. The Disabled Employment Acts of 1944 and 1958 which promotes the employment of disabled people and set quota figures:  the current quota figure is 3%. -The Companies Regulations 1980 concerning the employment of disabled persons which require all companies with more than 250 employees to disclose information about their policies on this matter in the annual Director's Report. -  The Rehabilitation of Offenders Act 1974 which means that an employee or prospective employee, whether unpaid or paid, does not have to reveal a 'spent' conviction unless the post is categorised as an 'excluded occupation'.  Due to the nature of the work, Disabled Persons Housing Service (Fife) regards all posts as excluded occupations and, therefore, requires disclosures of convictions for paid posts.  Current volunteering arrangements mean that volunteers do not require disclosures.  However, DPHS(F) would alter this as appropriate depending on any alterations to volunteer project work [JCM3]  Recruitment & Employment for unpaid and paid posts Advertisements and recruitment drives for paid posts will be aimed at as wide a group of suitably qualified and experienced people as possible.   Recruitment initiatives for volunteer opportunities will also be aimed at as wide a group of people as possible. Applicants for both unpaid and paid posts will be given clear and accurate information through advertisements, information on DPHS(F) person centred service, job descriptions and interviews, in order that they will be able to assess their own suitability for a post. All applicants shall be informed that Disabled Persons Housing Service (Fife) encourages equal opportunities and operates an equal opportunity policy.   This information may be conveyed through advertisements, job descriptions, leaflets, application forms and formal or informal interviews. Recruitment literature shall not imply that there is a preference for one group of applicants. Posts will, where appropriate, be open to job sharing and this should be communicated to applicants. Application forms will not ask for information which could be used, consciously or unconsciously, to discriminate against certain categories of person. All interviews shall be thorough, conducted on an objective basis and shall deal only with the applicant's suitability for the job and ability to fulfil the job requirements Flexible arrangements, which take account of specific needs and may enable a person to work in a paid or unpaid position, will be discussed and implemented wherever possible.    Services Information about services will be circulated to minority groups through representatives and organisations. Where possible, arrangements will be made to access specialist communication skills such as interpretation or signing. Recruitment of volunteers  will be proactive in seeking volunteers from minority groups with the intention of increasing accessibility to our service.  Training Any training provided by DPHS(F) will be run within the Organisations equal opportunities policy.   All training provided by agencies which is accessed by DPHS(F) will be challenged through evaluation forms or by complaint if necessary if equal opportunities ethics are breached. Training provided by DPHS(F) will be charged in accordance with our charging policy which takes account of an organisation’s ability to pay and the benefit of awareness raising related to disability and housing issues. Evaluation & Monitoring Disabled Persons Housing Service (Fife) will monitor and evaluate both recruitment of staff and access to the service through a system of anonymous information gathering.   This information will be used to monitor our equal opportunities policy and review our recruitment and publicity strategies. Complaints Discrimination, victimisation and harassment are legitimate grounds for a grievance complaint.   Validated complaints of this nature whether from a customer, relative, professional worker, colleague or member of the public will lead to disciplinary action against the staff member involved  All staff within DPHS(F) are expected to uphold our equal opportunities policy in all aspects of their work with the Organisation.      

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